Delivery & Return
Free delivery available on 1000s of products over د.إ999. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
Dubai Trading offers ideal shipping methods for any requirement. Be it low priced through Standard Parcel, more quickly Express and secure by a specifically trained freight forwarder. And in addition, you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
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Standard delivery Get it in 2 working days |
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All day Delivery from 11 AM - 6 PM. Order anytime: |
From د.إ25 |
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Choose a time slot 11 AM - 1 PM, 1 PM - 3PM, 3PM - 6PM, 6PM - 8PM. Order anytime: |
From د.إ45 |
Exchange or Return of Goods
If you need to exchange or return goods, here’s a general guide on how to proceed:
1. Contact Customer Service
- Initiate the Process: Reach out to the retailer’s customer service to start the return or exchange process. They might provide you with a return authorization number or specific instructions.
- Get Confirmation: Confirm if you need to fill out a return form or provide additional information.
2. Prepare the Package
- Repack the Item: Pack the item securely in its original packaging, including any accessories, manuals, and tags.
- Include Documentation: Include any required documentation, such as the return form or receipt.
3. Ship the Item
- Follow Instructions: Use the shipping method specified by the retailer, and make sure to include any return labels provided.
- Keep Proof of Shipping: Obtain and keep the shipping receipt or tracking number for your records.
4. Receive the Refund or Exchange
- Processing Time: Allow time for the retailer to process the return and issue a refund or send the replacement item. This can vary depending on the retailer’s policy.
- Refund Method: Refunds are typically issued to the original payment method, while exchanges involve sending a new item to you.
Additional Tips
- Check Deadlines: Be aware of any deadlines for returns or exchanges to ensure you comply with the policy.
- Understand Fees: Some retailers may charge restocking fees or require you to pay for return shipping.
If you need specific information about a particular retailer or product, providing more details can help tailor the guidance further.
If the product cannot be accepted back if any components are missing, here’s what you should do:
1. Check the Return Policy
- Review Requirements: Make sure you understand the retailer’s return policy, including what constitutes a complete return and any specific requirements for returning items.
- Component List: Check if there’s a list of components or accessories that must be included with the return.
2. Gather All Components
- Locate Items: Find and collect all parts, accessories, manuals, and packaging that came with the product.
- Verify Completeness: Ensure you have everything that was originally included. Some retailers require even minor components like cables, instructions, or additional packaging.
3. Repack the Product
- Use Original Packaging: If possible, repack the product in its original packaging to prevent damage and ensure that everything is accounted for.
- Include All Items: Place all components, manuals, and accessories inside the package.
4. Contact Customer Service
- Inform Them: If you’re missing any components or have issues with the return, contact the retailer’s customer service for guidance. They might be able to provide solutions or exceptions.
- Seek Guidance: Ask if there’s a possibility of returning the item even if some components are missing or if there are alternative solutions.
5. Document Everything
- Take Photos: Document the condition of the product and packaging before sending it back. This can help if there are any disputes or issues.
- Keep Receipts: Retain any shipping or return receipts for reference.
6. Follow Return Instructions
- Use Provided Labels: Follow the return instructions given by the retailer or customer service, including using any provided return labels.
- Track the Return: Obtain and keep a tracking number to ensure the return is processed correctly.
7. Resolve Issues
- Address Problems: If the return is not accepted due to missing components and you cannot provide them, discuss potential resolutions with customer service, such as partial refunds or exchanges.
By ensuring that all components are included and following the retailer's specific return procedures, you can help facilitate a smooth return process.
FAQs
I understand how frustrating that can be. Here’s what you can do to find out where your order is:
Check the Order Status: Log into the website where you placed the order and check the order status. There might be tracking information available.
Contact Customer Service: Reach out to the customer service department of the retailer or company. They can provide information on the status of your order and any potential delays.
Review Confirmation Email: Look at the confirmation email or any shipping notifications you received. They often include tracking numbers and estimated delivery times.
Check with the Carrier: If you have a tracking number, you can check the status directly with the shipping carrier .
Verify Delivery Address: Ensure that the delivery address you provided is correct.
If you still can't find the information you need, contacting customer service is usually the best way to get a clear update on your order.
Delivery services often vary on public holidays. Here are some common scenarios:
Retailer Policies: Many retailers do not process or dispatch orders on public holidays. However, they might resume operations the following business day.
Carrier Services: Major shipping carriers might operate with reduced hours or not deliver on certain public holidays. They typically resume regular delivery schedules on the next business day.
Local Regulations: Delivery policies can also depend on local regulations and holidays specific to the region.
To get accurate information, check directly with the retailer or shipping carrier about their holiday delivery policies.
To determine if a delivery service or retailer can deliver to your location, follow these steps:
Visit the Website: Go to the website of the retailer or delivery service. They often have a delivery area checker or postcode lookup tool where you can enter your location details to see if they deliver to your area.
Contact Customer Service: Reach out directly to the retailer or delivery service's customer service team. They can confirm whether they deliver to your specific location.
Check Delivery Policies: Review the delivery policies or FAQs on the retailer’s or carrier’s website. These sections often provide information about delivery areas and any potential restrictions.
If you let me know the specific service or retailer you're asking about, I can provide more tailored guidance.
Next-day delivery isn't always available for all orders. Here are a few factors that can affect whether you can opt for next-day delivery:
Retailer Policies: Some retailers offer next-day delivery for certain items, often marked as such on their website. Check the retailer’s shipping options during checkout.
Order Cutoff Times: Many retailers have cutoff times for next-day delivery. Orders placed after this time might be processed the following business day, delaying delivery.
Product Availability: Next-day delivery typically applies to items that are in stock and available for immediate dispatch. If an item is on backorder or requires special handling, next-day delivery might not be an option.
Delivery Location: Next-day delivery might be limited to specific geographic areas. Rural or remote locations might not qualify for next-day delivery services.
Carrier Services: The availability of next-day delivery also depends on the carrier's service and their delivery network in your area.
Shipping Costs: Next-day delivery often incurs an additional fee. Ensure you select this option during checkout if it's available.
To confirm if next-day delivery is available for your order, check the retailer’s website or contact their customer service.
Trusted IT store
- Quality Products: A trusted IT store offers high-quality products. This ensures that customers receive reliable technology that lasts.
- Expert Advice: Knowledgeable staff provide expert advice. They can help you choose the right equipment based on your needs.
- Customer Support: A reputable store offers excellent customer support. This means you can get help with any issues after your purchase.
- Warranty Options: Trusted stores often provide warranty options. This gives you peace of mind in case something goes wrong.
Each of these factors contributes to a positive shopping experience, making a trusted IT store a preferred choice for tech enthusiasts.
